Refund and Returns Policy
Effective Date: December 6, 2024
At RoyalPlugHub, we aim to ensure that our customers are completely satisfied with their purchases. If, for any reason, you are not fully satisfied with your product, we offer a hassle-free return and refund process. Please read our Refund and Returns Policy carefully to understand how we handle returns and refunds.
1. Returns Policy
We accept returns on most products within 30 days of purchase, subject to the following conditions:
- Condition of the product: The product must be unused, in its original packaging, and in the same condition as when you received it.
- Proof of purchase: A receipt or proof of purchase is required for returns and exchanges.
- Return shipping: Customers are responsible for the return shipping costs, unless the product is defective or an error was made by us.
2. How to Return a Product
To return a product, please follow these steps:
- Contact us: Reach out to our customer service team at info@royalplughub.com with your order details and the reason for your return.
- Return authorization: We will provide you with a return authorization number (RMA) and the instructions for returning your product.
- Pack the product: Carefully repackage the product in its original condition, including all accessories, manuals, and packaging.
- Ship the product: Ship the product back to us using a trackable shipping method. You will be responsible for the cost of return shipping, unless the return is due to our error.
3. Refund Policy
Once we receive your returned product, we will inspect it to ensure it meets the conditions for a return. If the product is accepted, we will issue a full refund to your original payment method. Refunds may take 5-7 business days to process, depending on your payment method.
- Damaged or defective items: If the product you received is damaged or defective, we will cover the return shipping costs and issue a full refund or replacement.
- Non-refundable items: Certain products, such as custom orders or clearance items, may not be eligible for a refund. These exclusions will be clearly indicated at the time of purchase.
4. Exchanges
We do not offer direct exchanges. If you wish to exchange a product for a different item, please return the original product and place a new order for the item you want.
5. Late or Missing Refunds
If you have not received your refund within 7 days of confirmation, please contact your bank or credit card company, as it may take additional time for the refund to appear on your statement. If you’ve done this and still have not received your refund, please contact us at info@royalplughub.com.
6. Cancellations
If you wish to cancel your order before it is shipped, please contact us immediately at info@royalplughub.com. If your order has already been processed and shipped, you will need to follow the return process outlined above.
7. Contact Us
If you have any questions regarding our Refund and Returns Policy or need assistance with a return or refund, please contact us:
Contact Information:
Email: info@royalplughub.com
Phone: (281) 471-2651
Address: 10832 Spruce Dr S, La Porte, Texas, 77571, United States
Website: www.royalplughub.com